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Terms and Conditions for Your grandspin Account

These Terms and Conditions govern how your grandspin account works — what you agree to when you open one, how transactions are handled through GCash, Maya, and InstaPay, and what happens if something needs to be resolved.

Applies to all account holdersCovers GCash, Maya, InstaPay transactionsJurisdiction-dependent accessUpdated when rules changeContact us for clarifications
grandspin Terms and Conditions for Your grandspin Account
HOW WE HANDLE YOUR ACCOUNT

Security, Data and Account Integrity

These Terms are backed by concrete account-level protections. We apply SSL encryption across all data in transit, and your payment details — whether you use GCash, Maya, or InstaPay — are never stored in plain form on our servers. Here is how we handle the key areas covered by these Terms.

Data Retention We retain your account data for the period required by applicable law. You may request a copy of the data held on your account by submitting a request through our email support channel.
Account Security Each login triggers an OTP sent to your registered mobile number. If you did not initiate a login, use the lock-account option in Account Settings immediately and contact live chat.
Cookie Use We use session and preference cookies to keep your account state between pages. You can manage cookie preferences through your browser settings; disabling some cookies may affect account functionality.
Requesting Changes To correct registered details — name, mobile number, linked e-wallet — submit a change request via email with a valid ID. Changes to payment-linked details require additional verification steps.
TERMS CONTACT PATHS

Reach Us About These Terms

If a clause in these Terms is unclear, or you believe an action on your account was taken in error, contact us directly. We handle Terms-related queries through live chat, email, and our account help desk. Getting a written record of your concern — through email or chat transcript — is the most reliable way to track resolution.

Live Chat Open the chat icon from any page on grandspin. Share your account username and the specific clause or transaction you are querying so we can pull up the right records quickly.
Email Support Send your Terms or account query to our support address. Include your registered GCash or Maya number so our team can verify your account without extra back-and-forth.
Account Help Desk Log in, go to Account Settings, and select Help. Submit a ticket with your query type tagged as Terms or Billing — our team prioritises tagged tickets for faster routing.

Common Questions About These Terms

Below are the questions we hear most often about how these Terms apply to your grandspin account — covering eligibility, payment conditions, account closure, and how to raise a dispute.

These Terms apply to anyone who opens or uses a grandspin account. Access is available where local law permits, and you confirm eligibility at registration. If your jurisdiction restricts online gaming, these Terms still apply to any account you hold.

We can update these Terms at any time. Material changes are flagged on the platform before they take effect. Continuing to use your account after that point means you accept the updated version.

Each payment method has minimum and maximum transaction amounts listed in your account dashboard. GCash and Maya deposits are processed to your account wallet on confirmation. InstaPay transfers follow the same wallet-credit process.

We will notify you via your registered contact details if your account is suspended. You can raise a dispute through live chat or email. Any verified balance held at the time of suspension is dealt with per the terms governing that dispute.

Submit a data request through our email support channel. Include your registered account username and the GCash or Maya number on file. We will respond within the timeframe required by applicable law.

Go to Account Settings and select Close Account, or contact live chat. Any remaining verified balance will be returned to your linked GCash, Maya, or InstaPay account after identity verification is completed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.